Frequently asked questions: pick up or delivery

If you pick up your order, it is always free. This way you save on shipping costs! Check here the pickup locations you can select at checkout.

You can pick up your order at one of our locations. You can find which ones here. Pickup at these locations can be done immediately, of course during opening hours. If you pick up your order from us, it is always free. This way you get your items immediately and without paying any shipping costs.

After placing your order, you will receive a confirmation from us. Please bring this, either printed or on your phone, to the location. This allows us to prepare your order quickly.

Note! This email may end up in your spam mailbox.

Our store opening hours are:

Mon-Fri: 09:00–18:00
Sat: 09:00–17:00

For the current opening hours per location, please check this page.

Shipping costs will vary per order, depending on the items selected. Once you enter your details in your order, the correct shipping costs will be displayed. There are no costs associated with picking up your order.

If you place your order on a working day before 14:00, it will be handed over to DHL or DPD that same evening, and you will receive your order within a few working days. Of course, there are some exceptions. For example, holidays are excluded, and orders placed over the weekend (Friday after 15:00) will only be shipped on Monday.

Have you received an email with a track & trace code?

Then you can view the tracking information through that email.

An order consisting of multiple items may be split into several packages. Moving boxes, wheel trees, and shelving units are shipped separately from other items.

It may happen that we have handed over your order, but DHL or DPD has not yet processed it in their sorting centers. In that case, you will see the message ‘Package has not yet been received or processed by DHL / DPD.’

Haven’t received an email with a track & trace code?

Please contact customer service via [email protected]. Include your order number for a quick resolution.

Easily check the status of your order using the track & trace code you received in the confirmation email.

If you are not at home, the delivery person will initially use the so-called neighbor service. You will then receive a notification indicating at which house number the package has been delivered.

If delivery to a neighbor is not possible or fails, your order will be offered again later (usually the next working day), or you can pick up the package at the nearest DHL or DPD point.

Important to know: an order consisting of multiple items may be split into several packages.

Would you like us to assist you? You can always contact our customer service.

Moving boxes that you purchase by the pallet are delivered via DPD due to their size. Delivery takes an extra working day. Normally, pallets ordered before 14:00 are collected from us the next working day and delivered to you the working day after that (so 3 working days in total).

Pallets can only be delivered if you have a driveway where a truck or large van can park, or a wide street in front of your property for loading and unloading. Want to schedule a delivery date? Then contact customer service before placing your order: [email protected].

We expect you to be present at the delivery address when receiving a pallet shipment.

The shipping costs for your order are calculated based on weight, and this also applies to pallet shipments. You can see the exact shipping costs in the shopping cart.

We ship our packages and shipments via DHL or DPD.

If you are not at home, the delivery driver will first attempt the “neighbour service.” You will then receive a notification indicating at which house number your package has been delivered.

If delivery to a neighbour is not possible, your order will be reattempted (usually the next business day), or you can pick up the package at the nearest DHL/DPD location.

Important to know: An order consisting of multiple items may be split into several packages.

If you want us to assist you, you can always contact our customer service.