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Terms and conditions

On this webshop, the general terms and conditions of the Stichting Webshop Keurmerk apply.

Orders for which payment is received on working days before 14:00 are shipped the same working day by DHL and DPD in 90% of cases. In the remaining 10% of cases, DHL/DPD will deliver the order within 2 working days. This is provided that:

  • The ordered items are in stock

  • Payment has been received correctly

Note: Due to possible extra demand during holidays, there is a chance that not all orders can be delivered within the stated delivery time.

These General Terms and Conditions of the Stichting Webshop Keurmerk were established in consultation with the Consumers’ Association as part of the Coordination Group on Self-Regulation (CZ) of the Social and Economic Council and came into effect on June 1, 2014.
These General Terms and Conditions will be used by all members of the Stichting Webshop Keurmerk, with the exception of financial services as defined in the Financial Supervision Act, and to the extent these services are under supervision of the Dutch Authority for the Financial Markets.

Table of Contents:

  • Article 1 – Definitions

  • Article 2 – Identity of the entrepreneur

  • Article 3 – Applicability

  • Article 4 – The offer

  • Article 5 – The agreement

  • Article 6 – Right of withdrawal

  • Article 7 – Obligations of the consumer during the reflection period

  • Article 8 – Exercise of the right of withdrawal by the consumer and its costs

  • Article 9 – Obligations of the entrepreneur upon withdrawal

  • Article 10 – Exclusion of the right of withdrawal

  • Article 11 – The price

  • Article 12 – Compliance and additional guarantee

  • Article 13 – Delivery and execution

  • Article 14 – Duration transactions: duration, termination, and renewal

  • Article 15 – Payment

  • Article 16 – Complaints procedure

  • Article 17 – Disputes

  • Article 18 – Industry guarantee

  • Article 19 – Additional or deviating provisions

  • Article 20 – Amendment of the general terms and conditions of Stichting Webshop Keurmerk

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are delivered by the entrepreneur or by a third party based on an arrangement between that third party and the entrepreneur;

  • Reflection period: the period during which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person who does not act for purposes related to their trade, business, craft, or profession;

  • Day: calendar day;

  • Digital content: data produced and delivered in digital form;

  • Duration agreement: an agreement aimed at the regular delivery of goods, services, and/or digital content over a certain period;

  • Durable medium: any means – including email – that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation or use for a period appropriate to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;

  • Right of withdrawal: the consumer’s ability to withdraw from the distance contract within the reflection period;

  • Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content, and/or services remotely to consumers;

  • Distance contract: a contract concluded between the entrepreneur and the consumer as part of an organised system for selling products, digital content, and/or services at a distance, whereby one or more techniques for distance communication are used exclusively or partially up to and including the conclusion of the contract;

  • Model withdrawal form: the European Model Withdrawal Form included in Annex I of these terms and conditions;

  • Technique for distance communication: a means that can be used to conclude a contract without the consumer and entrepreneur having to be physically present in the same place at the same time.

Article 2 – Identity of the Entrepreneur

ALLSAFE Group B.V.
Chocoladeweg 8
1381 DA Weesp

Phone number: 0800 – 255 7233
Available: Monday to Friday from 9:00 AM to 18:00
Email address: [email protected]

Chamber of Commerce (KVK) number: 34138239
TW identification number: FVLBNL2
VAT number: NL-809256034B01

Member of the Netherlands Selfstorage Association (NSSA Netherlands).

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur shall, before the distance contract is concluded, indicate how the general terms and conditions can be consulted at the entrepreneur’s premises and that they will be sent free of charge to the consumer upon request as soon as possible.
  3. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available electronically to the consumer in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, before the distance contract is concluded, the entrepreneur shall indicate where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer’s request.
  4. In the event that, in addition to these general terms and conditions, specific product or service terms also apply, paragraphs 2 and 3 shall apply accordingly, and in the case of conflicting terms, the consumer may always rely on the provision most favourable to them.

Article 4 – The Offer

  1. If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products, services, and/or digital content offered. Apparent errors or obvious mistakes in the offer do not bind the entrepreneur.
  3. Every offer contains sufficient information to make clear to the consumer what rights and obligations are connected to accepting the offer.

Article 5 – The Agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions attached to it.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
  4. Within legal limits, the entrepreneur may verify whether the consumer is able to fulfill their payment obligations, as well as all other facts and factors relevant to responsibly entering into the distance contract. If the entrepreneur has good reasons based on this investigation not to enter into the agreement, they are entitled to refuse an order or request with motivation or attach special conditions to the execution.
  5. At the latest upon delivery of the product, service, or digital content to the consumer, the entrepreneur shall provide the following information, in writing or in such a way that the consumer can store it on a durable medium:

    • The visiting address of the entrepreneur’s office where the consumer can address complaints;

    • The conditions and method for exercising the right of withdrawal, or a clear statement if the right of withdrawal is excluded;

    • Information on guarantees and existing after-sales service;

    • The price including all taxes of the product, service, or digital content; if applicable, delivery costs; and the method of payment, delivery, or execution of the distance contract;

    • The requirements for terminating the agreement if it has a duration of more than one year or is of indefinite duration;

    • If the consumer has a right of withdrawal, the Model Withdrawal Form.

    • In the case of a duration transaction, the provisions in the previous paragraph apply only to the first delivery.

Article 6 – Right of Withdrawal

For products:

  1. The consumer may dissolve a distance contract for the purchase of a product within a reflection period of at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for withdrawal but may not require the consumer to provide it.

  2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:

    • If the consumer has ordered multiple products in the same order: the day on which the consumer, or a designated third party, has received the last product. The entrepreneur may, provided the consumer has been clearly informed prior to ordering, refuse an order of multiple products with different delivery times.

    • If the delivery of a product consists of multiple shipments or components: the day on which the consumer, or a designated third party, has received the last shipment or component.

    • For agreements for the regular delivery of products over a certain period: the day on which the consumer, or a designated third party, has received the first product.

For services and digital content not supplied on a tangible medium:

  1. The consumer may dissolve a service agreement or an agreement for the supply of digital content not supplied on a tangible medium within at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for withdrawal but may not require it.

  2. The reflection period referred to in paragraph 3 starts the day after the agreement is concluded.

Extended reflection period for products, services, and digital content not supplied on a tangible medium if the right of withdrawal is not communicated:

  1. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the Model Withdrawal Form, the reflection period expires twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

  2. If the entrepreneur provides the consumer with the information referred to in the previous paragraph within twelve months after the start of the original reflection period, the reflection period expires 14 days after the day on which the consumer has received that information.

Article 7 – Obligations of the Consumer During the Reflection Period

  1. During the reflection period, the consumer must handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to determine its nature, characteristics, and functioning. The principle is that the consumer may handle and inspect the product only as they would be allowed to do in a physical store.
  2. The consumer is only liable for any reduction in the value of the product resulting from handling beyond what is permitted in paragraph 1.
  3. The consumer is not liable for any reduction in the value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before or at the time the contract was concluded.

Article 8 – Exercise of the Right of Withdrawal by the Consumer and Its Costs

  1. If the consumer exercises their right of withdrawal, they must notify the entrepreneur within the reflection period using the Model Withdrawal Form or in another unequivocal manner.

  2. As soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1, the consumer must return the product or hand it over to the entrepreneur (or an authorised representative). This is not required if the entrepreneur has offered to collect the product. The consumer has complied with the return period if the product is returned before the reflection period expires.

  3. The consumer must return the product with all supplied accessories, if reasonably possible in its original condition and packaging, and in accordance with reasonable and clear instructions provided by the entrepreneur.

  4. The risk and burden of proof for the proper and timely exercise of the right of withdrawal lie with the consumer.

  5. The consumer bears the direct costs of returning the product. If the entrepreneur has not informed the consumer that they must bear these costs, or if the entrepreneur indicates they will cover the costs, the consumer is not required to pay the return costs.

  6. If the consumer withdraws after expressly requesting the commencement of a service or the delivery of gas, water, or electricity not made ready for sale in a limited volume or amount during the reflection period, the consumer owes the entrepreneur an amount proportional to the portion of the obligation already performed by the entrepreneur at the time of withdrawal, compared to full performance of the obligation.

  7. The consumer does not bear costs for the performance of services or the delivery of gas, water, electricity (not ready for sale in a limited volume or amount), or district heating, if:

    • the entrepreneur has not provided the consumer with the legally required information on the right of withdrawal, reimbursement of costs upon withdrawal, or the Model Withdrawal Form, or

    • the consumer has not expressly requested the commencement of the service or delivery during the reflection period.

  8. The consumer does not bear costs for the full or partial delivery of digital content not supplied on a tangible medium if:

    • they have not expressly agreed prior to delivery to start performance before the end of the reflection period;

    • they have not acknowledged that they will lose their right of withdrawal by giving consent; or

    • the entrepreneur has failed to confirm the consumer’s statement.

  9. All additional agreements are automatically dissolved if the consumer exercises their right of withdrawal.

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal

  1. If the entrepreneur allows the consumer to make a withdrawal notice electronically, the entrepreneur shall immediately send a confirmation of receipt upon receiving the notice.

  2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but no later than 14 days from the day on which the consumer notifies the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may wait to reimburse until they have received the product or until the consumer provides proof of return, whichever occurs first.

  3. The entrepreneur uses the same payment method for the refund as the consumer used, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

  4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not required to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if this is clearly stated in the offer, at least in a timely manner before concluding the agreement:

  1. Products or services whose price depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur during the withdrawal period.

  2. Agreements concluded during a public auction. A public auction is defined as a sales method in which products, digital content, and/or services are offered by the entrepreneur to consumers who are physically present or have the opportunity to be present at the auction, under the supervision of an auctioneer, and where the successful bidder is obliged to take delivery of the products, digital content, and/or services.

  3. Service agreements, after full performance of the service, but only if:

    • the performance has begun with the consumer’s express prior consent, and

    • the consumer has declared that they will lose their right of withdrawal once the entrepreneur has fully performed the agreement.

  4. Service agreements for the provision of accommodation, if the agreement specifies a certain date or period of performance, excluding residential purposes, goods transport, car rental services, and catering.

  5. Agreements related to leisure activities, if the agreement specifies a certain date or period of performance.

  6. Products manufactured according to the consumer’s specifications, which are not prefabricated and are made based on an individual choice or decision of the consumer, or clearly intended for a specific person.

  7. Products that spoil quickly or have a limited shelf life.

  8. Sealed products that are not suitable for return for reasons of health protection or hygiene, and whose seal has been broken after delivery.

  9. Products which, by their nature, are irrevocably mixed with other products after delivery.

  10. Alcoholic beverages whose price was agreed at the conclusion of the contract but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which the entrepreneur has no control.

  11. Sealed audio, video recordings, and computer software whose seal has been broken after delivery.

  12. Newspapers, magazines, or periodicals, except subscriptions.

  13. The delivery of digital content not supplied on a tangible medium, but only if:

    • the performance has begun with the consumer’s express prior consent, and

    • the consumer has declared that they thereby lose their right of withdrawal.

Article 11 – The Price

  1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

  2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no control at variable prices. This dependence on fluctuations, and the fact that any stated prices are indicative only, will be mentioned in the offer.

  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.

  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has agreed to this and:

    • they result from statutory regulations or provisions; or

    • the consumer has the right to terminate the agreement as of the day the price increase takes effect.

  5. The prices mentioned in the offer for products or services include VAT.

Article 12 – Performance of the Agreement and Additional Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements for soundness and/or usability, and the legal provisions and/or government regulations in effect on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use.

  2. Any additional warranty provided by the entrepreneur, their supplier, manufacturer, or importer does not limit the statutory rights and claims the consumer may assert under the agreement if the entrepreneur fails to perform their part of the agreement.

  3. An additional warranty is understood as any obligation by the entrepreneur, their supplier, importer, or manufacturer in which they grant the consumer certain rights or claims that go beyond what is legally required in case of a shortcoming in the entrepreneur’s performance of the agreement.

Article 13 – Delivery and Performance

  1. The entrepreneur shall exercise the greatest possible care in receiving and executing orders for products and in assessing requests for the provision of services.

  2. The place of delivery is the address provided by the consumer to the entrepreneur.

  3. Subject to what is stated in Article 4 of these terms and conditions, the entrepreneur shall execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any damages.

  4. After dissolution in accordance with the previous paragraph, the entrepreneur shall immediately refund the amount paid by the consumer.

  5. The risk of damage and/or loss of products rests with the entrepreneur until the products are delivered to the consumer or to a designated representative known to the entrepreneur, unless explicitly agreed otherwise.

Article 14 – Continuous Transactions: Duration, Termination, and Renewal

Termination:

  1. The consumer may terminate an agreement concluded for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time, observing the agreed termination rules and a notice period of no more than one month.

  2. The consumer may terminate an agreement concluded for a fixed period, which involves the regular delivery of products (including electricity) or services, at any time at the end of the fixed period, observing the agreed termination rules and a notice period of no more than one month.

  3. The consumer may terminate the agreements mentioned in the previous paragraphs:

    • at any time and is not limited to termination at a specific moment or period;

    • at least in the same manner as they were concluded;

    • always with the same notice period as the entrepreneur has reserved for themselves.

Renewal:

  1. An agreement concluded for a fixed period, which involves the regular delivery of products (including electricity) or services, may not be automatically renewed or extended for a set duration.

  2. Exception: An agreement for a fixed period, involving the regular delivery of daily, news, and weekly papers or magazines, may be automatically extended for a maximum of three months, provided the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.

  3. An agreement for a fixed period, involving the regular delivery of products or services, may only be automatically extended indefinitely if the consumer can terminate at any time with a notice period of no more than one month. The notice period may be up to three months in cases where the agreement involves the regular, but less than monthly, delivery of daily, news, and weekly papers or magazines.

  4. A trial or introductory subscription for the regular delivery of daily, news, and weekly papers or magazines does not automatically continue and ends at the conclusion of the trial or introductory period.

Duration:

  1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 – Payment

  1. Unless otherwise specified in the agreement or additional terms, amounts owed by the consumer must be paid within 14 days after the start of the withdrawal period, or if there is no withdrawal period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this term starts on the day the consumer receives confirmation of the agreement.

  2. In the sale of products to consumers, general terms and conditions may never obligate the consumer to pay more than 50% in advance. When advance payment is agreed upon, the consumer has no right to claim performance of the respective order or service(s) before the agreed advance payment has been made.

  3. The consumer is obliged to immediately notify the entrepreneur of any inaccuracies in the provided or stated payment details.

  4. If the consumer fails to fulfill their payment obligations on time, the following applies: after being notified of the late payment by the entrepreneur and after being granted a 14-day period to still meet their obligations, if payment is not made within this 14-day period, the consumer owes statutory interest on the outstanding amount. The entrepreneur is also entitled to charge extrajudicial collection costs incurred. These collection costs are a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000, with a minimum of €40. The entrepreneur may, to the benefit of the consumer, deviate from these amounts and percentages.

Article 16 – Complaints Procedure

  1. The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.

  2. Complaints regarding the execution of the agreement must be submitted fully and clearly described within a reasonable time after the consumer has discovered the defects.

  3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will, within 14 days, send an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

  4. A complaint regarding a product, service, or the entrepreneur’s service may also be submitted via a complaint form on the consumer page of the Stichting Webshop Keurmerk website (http://keurmerk.info/Home/MisbruikOfKlacht). The complaint is then sent both to the relevant entrepreneur and to Stichting Webshop Keurmerk.

  5. If the complaint cannot be resolved within a reasonable period, or within three months of filing, a dispute arises that is subject to the dispute resolution procedure.

Article 17 – Disputes

  1. Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate.

  2. Disputes between the consumer and the entrepreneur regarding the formation or execution of agreements concerning products and services to be delivered or delivered by this entrepreneur may, subject to the provisions below, be submitted by either the consumer or the entrepreneur to the Webshop Disputes Committee (Geschillencommissie Webshop), P.O. Box 90600, 2509 LP The Hague (sgc.nl).

  3. A dispute will only be considered by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable period.

  4. The dispute must be submitted in writing to the Disputes Committee no later than twelve months after the dispute arose.

  5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to submit a dispute, the consumer must respond in writing within five weeks after a written request from the entrepreneur, indicating whether they also wish to submit the dispute to the Committee or have it handled by the competent court. If the entrepreneur does not receive the consumer’s response within five weeks, the entrepreneur is entitled to submit the dispute to the competent court.

  6. The Disputes Committee issues a ruling under the conditions established in the Committee’s regulations (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). Decisions of the Disputes Committee are binding advisory opinions.

  7. The Disputes Committee will not handle a dispute, or will discontinue handling, if the entrepreneur has been granted a suspension of payments, has gone bankrupt, or has effectively ceased business activities before the dispute has been heard and a final ruling has been issued.

  8. If, besides the Webshop Disputes Committee, another recognized disputes committee affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Financial Services Complaints Institute (Kifid) has jurisdiction, for disputes mainly concerning distance selling or service provision, the Webshop Disputes Committee of Stichting Webshop Keurmerk has preference. For all other disputes, the other recognized committee affiliated with SGC or Kifid applies.

Article 18 – Industry Guarantee

  1. Stichting Webshop Keurmerk guarantees the fulfillment of binding advice issued by the Webshop Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after its dispatch.

  2. This guarantee is reinstated if the binding advice is upheld by the court and the resulting judgment has become final.

  3. A maximum of €10,000 per binding advice will be paid by Stichting Webshop Keurmerk to the consumer. For amounts exceeding €10,000 per binding advice, €10,000 will be paid, and Stichting Webshop Keurmerk will make reasonable efforts to ensure the member complies with the remaining amount.

  4. To invoke this guarantee, the consumer must submit a written claim to Stichting Webshop Keurmerk and transfer their claim against the entrepreneur to Stichting Webshop Keurmerk. If the claim exceeds €10,000, the consumer is offered the option to transfer only the portion exceeding €10,000, after which the organization will pursue payment in its own name and at its own cost to satisfy the consumer.

Article 19 – Additional or Deviating Provisions

Any additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or made available in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 20 – Amendment of the General Terms and Conditions of Stichting Webshop Keurmerk

  1. Stichting Webshop Keurmerk will only amend these general terms and conditions in consultation with the Consumers’ Association (Consumentenbond).

  2. Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, provided that, in the case of applicable changes during the term of an offer, the provision most favorable to the consumer shall prevail.

Address of Stichting Webshop Keurmerk:
Willemsparkweg 193, 1071 HA Amsterdam

Annex I: Model Withdrawal Form (Modelformulier_herroeping)

Last amended: 18-01-2022